Shipping Policy

Processing time: 1-3 business days.

Shipping time: Based on the Country and Shipping methods.

Shipping methods

  • Electric bikes ship to the lower 48 States by Fedex/UPS from warehouses located Las Vegas. Estimate delivery time 5-7 days.

  • Electric bikes ship to Canada by UPS from from warehouses located Toronto & Vancouver, Included Duties & Taxes. Estimate delivery time 7-15 days.

  • Electric bikes ship to Australia from warehouses located Melbourne.

  • Battery ship by Fedex with Fedex from factory. Estimate delivery time 10-15 Days.

  • Shipping Time excludes time for processing your order between 1 to 3 days before shipping. For Rokk Electric Charge products.

  • Our Suppliers will do our best to deliver your package as soon as possible. However, additional time may be required if there are issues resolving the delivery address or clearing customs. For Rokk Electric Charge products.

  • If your order hasn't arrived after more than 21 days, please contact us.

    We recommend contacting customer support within 180 days of the purchase date.For Rokk Electric Charge products.

  • Rokk is not responsible for the loss of the package in case of using a incorrect address. We cannot change the shipment details once the product is on way.

  • We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the types of products. Once an item has been shipped, you will receive a shipment notification email. For Rokk Electric Charge products.

Notes :

(1) If the delivery address is determined by the freight carrier as a remote area, a certain shipping fee needs be charged based on the original free shipping or charged shipping fee. For Rokk Electric Bike products.

(2) If out of stock at local & nearby warehouse, Conversion kit & parts and Batteries you purchased will directly ship from China. If applicable, there may be no tracking progress generation from UPS/FedEx until the package arrives destination country and clears customs. Estimate delivery time 10-15 business days. For Rokk Electric Bike products.