LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

● All Rokk Electric Bikes are covered under our manufacturer's all-inclusive warranty for the original owner against all manufacturing defects.

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

● The warranty will be registered automatically when the initial order has been placed. Therefore the warranty will be under the initial purchaser and the warranty date will be started with the product purchasing details.

● As for the warranty transfer, it will only be accepted when the following two conditions are met at the same time:

1. The under-warranty package hasn't expired.

2. You have the initial owner's name & the initial order number.

COVERED PRODUCTS

● Rokk will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:

NOT COVERED PRODUCTS:

● No warranty other than shipping damage.

● Ordinary wear and tear is not the result of defects in workmanship or materials. Wear and tear can be assessed by Rokk. Parts not typically covered include but are not limited to:

1. Battery Case

2. Battery Lock

3. Key

4. Fender

5. Rear Rack

6. Basket

7. Bell

8. Saddle

9. Grip

10. Brake Pad

11.Brake Rotor

12. Chain Guide

13. Tire

14. Chain Ring

15. Sprocket

16. Saddle

17. Reflector

18. Frame Hinge

19. Free Tool Kit

20. Free Accessories

21. Free Gift

22. Others

● Parts compromised due to corrosion due to the elements (moisture, heat, etc).

● Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

● Labor charges for part replacement or changeover.

● Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.

● Scratches, dents, and cosmetic damage not caused by Rokk.

● The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.

● Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Rokk with the Products.

● Defects or damage caused by man-made damage, self-modification, improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.

● Defects or damage caused by artificially installed accessories that do not match the vehicle, so that the original accessories and other accessories are damaged, or errors cannot be technically identified and analyzed.

● Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

Rokk Electric Bike will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact info@rokkelectricbike.com and provide us with photo or video proof. Moreover, all free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

For all repair and replacement inquiries, please us at contact info@rokkelectricbike.com and provide as much detail as possible to help us process your demand as quickly as possible.

 For Rokk Electric Charge products, the warranty periods for our products are two years. For any questions contact us.